Effective Date: August 4, 2026
At Hookah Haus Concierge, every event is carefully planned and customized for each client. Once your booking is confirmed, we begin reserving staff, equipment, inventory, and scheduling to ensure a seamless luxury experience. Please review this refund policy before making a reservation.

 

Deposits
A 50% non-refundable deposit is required to secure your event date. Your reservation is not confirmed until the deposit has been received. The deposit is non-refundable under all circumstances because it reserves your event date and covers planning and preparation costs.

 

Final Payment

The remaining 50% balance is due no later than 72 hours before the scheduled event. Bookings made within 72 hours of the event require full payment at the time of booking. Services will not be provided until the balance has been paid in full.

 

Cancellations

• The 50% deposit is non-refundable.

• If your event is canceled 14 or more days before the scheduled event date, any payments made beyond the non-refundable deposit will be refunded to the original payment method.

• If your event is canceled less than 14 days before the scheduled event date, no refunds will be issued, as staffing, equipment, inventory, and event preparations have already been committed.

 

Rescheduling
Clients may request to reschedule their event. Requests must be submitted in advance and are subject to availability. Approved rescheduled events will have the non-refundable deposit applied to the new event date.

 

No-Shows
If the client is unavailable at the scheduled event location or the event cannot proceed due to circumstances within the client's control, the booking will be considered a no-show. No refunds or credits will be issued.

 

Service Interruptions
If Hookah Haus Concierge is unable to provide the contracted services due to circumstances within our control, we will either reschedule the event to a mutually agreed upon date or issue a full or partial refund, depending on the circumstances.

 

Force Majeure
Hookah Haus Concierge is not responsible for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, government restrictions, venue closures, power outages, or other unforeseen emergencies. When possible, we will work with clients to reschedule their event.

 

Refund Processing
Approved refunds will be processed to the original payment method whenever possible. Processing times may vary depending on your financial institution or payment provider.

 

Chargebacks
By submitting a booking and payment, the client acknowledges and agrees to this Refund Policy. Clients agree to contact Hookah Haus Concierge first to resolve any billing concerns before initiating a chargeback or payment dispute with their financial institution.