Effective Date: August 4, 2026

At Hookah Haus Concierge ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, book our services, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information
• Full name
• Email address
• Phone number (if provided)
• Event address or venue
• Event date and time
• Booking details and event preferences
• Billing information
• Payment information (processed securely through third-party payment providers)
• Any additional information you voluntarily provide

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Automatically Collected Information
• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and analytics information

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How We Use Your Information
• Respond to inquiries and booking requests.
• Schedule and provide our concierge services.
• Process deposits and payments.
• Communicate regarding your booking.
• Improve our website and services.
• Send promotional emails if you opt in.
• Prevent fraud and comply with legal obligations.

 

Payments
Payments are processed securely through trusted third-party payment providers. Hookah Haus Concierge does not store your complete payment card information on our servers.

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Cookies
Our website may use cookies to improve functionality, remember preferences, analyze traffic, and measure marketing effectiveness. You may disable cookies through your browser settings.

 

Third-Party Services
We may use Wix (website hosting), payment processors, analytics providers, email communication services, and marketing platforms. These providers receive only the information necessary to perform their services.

 

Information Sharing
We do not sell, rent, or trade your personal information. We may share information only when required by law, necessary to process your booking or payment, working with trusted providers, or protecting our legal rights.
 

Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information. No electronic transmission or storage system can be guaranteed to be 100% secure.

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Photos and Videos
With your permission, Hookah Haus Concierge may capture photographs and video footage during your event for promotional and marketing purposes, including our website, social media, advertisements, and other marketing materials. We will always request your permission before photographing or recording you or your guests. If you or any of your guests prefer not to be photographed or recorded, please let a member of our team know before or during the event, and we will gladly respect your request.

 

Your Privacy Rights
You may have the right to request access, correction, deletion, opt out of marketing communications, or request a copy of your personal information where permitted by law.

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Age Requirement
Hookah Haus Concierge provides services exclusively for clients 21 years of age or older. By submitting a booking request, you confirm that you are at least 21 years old.

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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective upon posting, and the Effective Date will reflect the latest revision.